Victorian Transport Plan
The Victorian Transport Plan sets out the steps the Victorian Government will take to transform our transport system. | |
Improving Options & Reducing Barriers - Addressing Transport Disadvantage: a Status Report
Improving Options & Reducing Barriers - Addressing Transport Disadvantage: a Status Report (PDF, 1.5 MB, 12 pp.)
This report from April 2008 summarises initiatives to address transport disadvantage and outlines a way forward for debate and action, so that we can build on a strong system and continue to increase opportunities for all Victorians. | |
Transport Demand Information Atlas for Victoria 2008
The Transport Demand Information Atlas compiles reliable and recent data relating to key aspects of the passenger and freight tasks. | |
Accessible Public Transport in Victoria Action Plan 2006-12
The Accessible Public Transport in Victoria Action Plan 2006-12 action plan provides a long term strategy for delivering accessible bus, train, tram and taxi services throughout Victoria. | |
Track Record
The Track Record quarterly bulletins and monthly bulletins report on the performance of Victoria's train, tram and bus operators. | |
Customer Service Charters
Victoria's major train and tram operators are required to have Customer Service Charters that clearly define their responsibilities and obligations and provide important information and advice to customers.
Online versions of the Yarra Trams, Connex trains and V/Line trains charters are also available from their websites. |  |
Review of Arrangements for Authorised Officers Employed by Public Transport Operators
In May 2002, the Victorian Parliamentary Law Reform Committee released a report on its inquiry into the Powers of Entry, Search, Seizure and Questioning by Authorised Persons. This included examining the powers of public transport ticket inspectors, resulting in 19 recommendations specifically relating to reforming the powers exercised by Authorised Officers employed by public transport operators. In response, Government commissioned a review by independent consultant, Rob McQuillen.
- Review of Arrangements for Authorised Officers Employed by Public Transport Operators Final Report (PDF, 151 KB, 46 pp.)
- Appendix 1 Powers of Authorised Officers (PDF, 13 KB, 4 pp.)
- Appendix 2 Victorian Parliamentary Law Reform Committee Report (PDF, 12 KB, 4 pp.)
- Appendix 3 Accreditation Requirements (PDF, 15 KB, 5 pp.)
- Appendix 4 Code of Conduct Note: the version of the Code of Conduct appearing in Appendix 4 has been superseded. For an up-to-date copy, visit the Code of Conduct for Authorised Officers webpage.
- Appendix 5 Privacy Guidelines (PDF, 34 KB, 11 pp.)
- Appendix 6 Identification Card (PDF, 89 KB, 2 pp.)
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2002 Independent Audit of the Automatic Ticketing System
Downie Consulting was commissioned by the State Government in 2002 to undertake an independent audit of Melbourne's Automatic Ticketing System.
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2001 Independent Audit of the Automatic Ticketing System
The Miller Network Group was commissioned by the Department of Infrastructure to undertake an independent audit of Melbourne's automated ticketing system in May 2001. The audit comprised the collection and analysis of data on the operational state of ticketing equipment and a review of the Automated Ticketing System contracts.
- Independent audit: automatic ticketing system report (PDF, 270 KB, 45 pp.)
- Attachment 1: Underlying objectives of the service contract (PDF, 105 KB, 2 pp.)
- Attachment 2 (a): Equipment availability excluding billable maintenance incidents (PDF, 238 KB, 1 p.)
- Attachment 2 (b): Equipment availability including billable maintenance incidents (PDF, 32 KB, 1 p.)
- Attachment 3 (a): First ticket vending machine (TVM) timeline audit survey - Prahran (PDF, 34 KB, 6 pp.)
- Attachment 3 (b): Second ticket vending machine (TVM) timeline summary - Toorak (PDF, 42 KB, 9 pp.)
- Attachment 4: Automatic ticketing system field surveys report (PDF, 270 KB, 37 pp.)
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