Management and performance

The Department of Transport coordinates various programs and processes for managing the operation and performance of public transport in Victoria.

Quick guide to management and performance

Metropolitan train and tram refranchising - details of the tender process for refranchising Melbourne's train and tram services.

Public transport partnership agreements - current contracts for the operation of Melbourne's train and tram services.

Transport legislation & regulations - State laws relating to roads and public transport.

Changes to transport legislation & regulations - current and recent updates to public transport and taxi legislation and regulations.

Performance monitoring - details of the programs and processes for monitoring the reliability and punctuality of train, tram and bus services.

Track Record - quarterly and monthly performance bulletins.

Customer Service Charters - transport operators' commitments to protect the rights of passengers.

Authorised Officers - information on the role and training of Authorised Officers (ticket inspectors) including a Code of Conduct.

Public transport and planning referrals - information on the role of the Director of Public Transport as a referral authority for major land developments.

Notification of events affecting public transport - requirements for preparing public transport plans for events that may affect the operation of train, tram or bus services.