Management and performance

The Department of Transport coordinates various programs and processes for managing the operation and performance of public transport in Victoria.

Quick guide to management & performance

Metropolitan train & tram refranchising - details of the tender process for refranchising Melbourne's train and tram services.

Public transport partnership agreements - current contracts for the operation of Melbourne's train and tram services.

Performance monitoring - details of the programs and processes for monitoring the reliability and punctuality of train, tram and bus services.

Track Record - quarterly and monthly performance bulletins.

Customer Service Charters - transport operators' commitments to protect the rights of passengers.

Authorised Officers - information on the role and training of Authorised Officers (ticket inspectors) including a Code of Conduct.

Public transport & planning referrals - information on the role of the Director of Public Transport as a referral authority for major land developments.

Load Permits for travelling across train & tram lines - application details for the permits required when taking large loads over rail lines throughout Victoria.

Notification of events affecting public transport - requirements for preparing public transport plans for events that may affect the operation of train, tram or bus services.