Taxi totems

Taxi totems provide travel information for passengers and alert drivers to awaiting passengers.

Information on this page

• Features
• Locations
• Background

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Features

The double-sided totem signs feature a solar-powered light that can be activated by a waiting passenger by pressing a button to alert passing taxi drivers. They are compliant with the federal Disability Discrimination Act 1992 and include: Location name and nearest cross street. A list of taxi services and booking numbers available within the local area, including booking numbers for wheelchair-accessible taxis. An area map showing geographic location with a 'You Are Here' indicator. Details of the Taxi Services Customer Charter, which identifies customers' rights and responsibilities. Connections to train, tram and bus services, where available. Instructions on how to activate the light, including in tactile and braille text to help customers with a visual impairment. The totems are 2.8 metres high, 37 centimetres wide and 16 centimetres deep and are safely anchored by support cables. They are made of anti-graffiti-coated aluminium. Some of the graphics on the totems are reflective to be more visible at night.

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Locations

Twenty-two totems have been installed to date. Locations are as follows:

Suburb	Location
Toorak	432/434 Toorak Road
South Melbourne	Park Street, near Clarendon Street Clarendon Street, near market entrance
St Kilda	Acland Street, near Shakespeare Grove Corner of Fitzroy and Acland Streets Fitzroy Street, near Princes Street
Balaclava	Carlisle Street, near Camden Street
Richmond	Church Street and Bridge Road
Collingwood	Smith Street, near Webb Street
Northcote	Separation Street, near shops Between High and Cunningham Streets
Preston	Corner of Gower and High Streets Corner of High Street and Plenty Road
Reservoir	Broadway, near High Street Corner Edwards and Olive Streets
Fairfield	Fairfield Station, Railway Place
Geelong	South Geelong Station, Yarra Street North Geelong Station on the service road Malop Street near Yarra Street Moorabool Street near Carr Street Ryrie Street near Yarra Street Geelong Station

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Background

The totems greatly help passengers waiting for taxis at highly-used taxi ranks by providing useful information and a safe means for hailing passing taxis.

They are part of a wider program to improve customer service in Victoria's taxi industry. See Taxi and hire vehicle reform.